Privacy Policy

Introduction

Welcome to Velloria Universe. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data across our ecosystem of products including Velloria AI, Velloria Mail, Velloria Vault, and Astra Agent.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Full name, email address, username, and password when you create an account
• Communication Data: Messages, inquiries, and feedback you send through our platforms
• Payment Information: Billing details and transaction information (processed securely through third-party payment processors)
• Crypto Wallet Data: Public wallet addresses and transaction histories (for Velloria Vault users)

Automatically Collected Information

When you use our services, we automatically collect:

• Usage Data: IP address, browser type, device information, operating system, and access times
• Cookies and Tracking Technologies: Session data, preferences, and analytics information
• AI Interaction Data: Prompts, generated content, and conversation history to improve our AI services

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve Velloria Universe products
• Account Management: To create and manage your user accounts across our ecosystem
• Personalization: To customize your experience and provide relevant features
• Communication: To send service updates, security alerts, and respond to your inquiries
• Security: To detect fraud, prevent abuse, and protect user safety
• Analytics: To understand usage patterns and improve our products
• Legal Compliance: To comply with applicable laws and regulations

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Authentication: Multi-factor authentication options for enhanced account security
• Regular Audits: Periodic security assessments and vulnerability testing
• Non-Custodial Wallet Security: For Velloria Vault, we use non-custodial architecture ensuring only you control your private keys

While we strive to protect your data, no method of transmission over the internet is 100% secure.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share data only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (AI API providers, hosting services, payment processors)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• User Consent: When you explicitly authorize us to share your information

Third-party AI model providers may process your queries to generate responses, but we maintain strict data processing agreements with all vendors.

Cookies and Tracking

We use cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for basic site functionality and authentication
• Analytics Cookies: To understand how users interact with our services
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings.

Your Data Rights

Under applicable privacy laws (including GDPR, CCPA), you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, contact us at support@velloria.space.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Transaction Records: Stored per legal and regulatory requirements
• AI Conversation History: Retained to improve service quality; you can request deletion at any time

International Data Transfers

Velloria Universe operates globally. Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately to have it removed.

AI-Specific Privacy Considerations

For Velloria AI users:

• Your prompts and generated content may be used to improve AI model performance
• Image generation requests are processed through third-party AI providers
• Conversation history is encrypted and accessible only to you
• You can delete your AI interaction history at any time from your account settings

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Compliance

This Privacy Policy complies with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA/CPRA)
• Information Technology Act, 2000 (India)